Business & Strategic Goals

1. What are the biggest technology challenges your business is facing today?

2. What are your top business priorities for the next 12–24 months?

3. How important is IT uptime to your daily operations?

4. Are there any upcoming projects or growth plans that will impact your IT environment?

Current IT Environment

5. How is your IT currently managed (internal team, MSP, break/fix, hybrid)?

6. What systems, applications, or platforms are most critical to your business?

7. Are you primarily cloud-based, on-premise, or hybrid?

8. How many users, locations, and devices are currently in your environment?

Security & Risk

9. What cybersecurity protections do you currently have in place?

10. Have you experienced any cybersecurity incidents or outages in the past?

11. Are there compliance or regulatory requirements your business must meet (HIPAA, FINRA, PCI, etc.)?

12. How confident are you in your current backup and disaster recovery strategy?

Support & Service Expectations

13. What frustrations do you have with your current IT support or provider?

14. What response time do you expect when an IT issue occurs?

15. Do you prefer fully managed services or co-managed IT with your internal team?

16. What level of proactive monitoring and maintenance are you looking for?

Budget & Decision Process

17. How are IT services typically budgeted in your organization?

18. Who is involved in the decision-making process for selecting an IT provider?

19. What criteria will you use to evaluate the right MSP partner?

20. What would success look like 6–12 months after working with a new IT provider?

Help us better understand your needs and guide you in selecting the right MSP from our extensive portfolio with some answers to these questions.

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MSP Questionnaire